Multilingual Customer Portal

The Kodaris platform offers built-in multilingual capabilities at no extra cost. While your external-facing website and commerce experience can be multilingual, your customer portal can be, too.

The customer portal is what your customers will log into in order to view and manage their account. Within the portal, they can view and pay invoices, access shared documents, manage orders, etc. This entire experience can be viewable in different languages through Kodaris’s multilingual capabilities.

Offering a multilingual portal for your customers allows you to meet them where they are and help them do business faster. This results in not only a positive customer experience without language barriers but also helps your business operate more efficiently.

Setting up various languages for your customer portal is simple and can be done without coding experience. You will, however, need someone fluent in the language(s) you wish to configure or a translation tool, like Google Translate. Kodaris offers step-by-step, how-to documentation to leverage when setting up your multilingual customer portal.

Once multilingual is configured, your customers can access the available languages in just a few steps. After signing in, they will click the drop-down in the top left corner and select ‘Language’.

Next, they will scroll to the bottom of that page to the ‘Preferences’ section. Then, they will type the language they wish to view and select a language that populates. Once a language is chosen, the platform will automatically update. Your customers can toggle between languages at any time.