To enable the customer returns feature, navigate to the "System" section in the Operations Portal.

Then, click "Settings". In order to access and edit settings, you will need to be set up either as an “administrator” or a "superuser", or have the following roles: "settingEdit" and "settingView".

Search for "customerReturnsEnabled" setting.

Click the more details icon.

Click the "Value" field and update the value to "1", enabling the setting.

Click "Save" to apply the changes.
