Customer Returns - General Flow

This video explains how to enable and use the "General Returns Flow" feature in the Kodaris customer portal, allowing customers to easily return products without needing to remember which specific order they purchased them from. The system matches return requests to previous orders and streamlines the entire returns process for both customers and operation portal users.

• Enable customer returns and configure return reasons through the operations portal settings
• Customers can initiate returns by product code without needing to specify which order it came from
• System automatically identifies which invoice/order contained the product being returned
• If a customer purchased the same item across multiple orders, the system handles this automatically
• Prevents customers from returning items they didn't purchase or exceeding purchased quantities
• Customers can select predefined return reasons and add comments when submitting returns
• Employees can be notified when customers submit returns
• Employees can review, filter, and process customer-submitted returns