Operations Services - Remove a Snippet on Ticket Comment

1. Navigate to "Services"

   To remove a ticket snippet, navigate to "Services" section in the Operations Portal.

   

2. Click "Tickets"

   Then, click "Tickets". In order to access and update "Tickets" you will need to be set up either as an "administrator" or a "superuser", or have the roles of: "ticketView" and "ticketEdit".

   

3. Click on the more details icon

   Click on the more details icon of the ticket you want to work with.

   

4. Go to "Customer Comments" tab

   Select the "Customer Comments" tab.

   

5. Click on the vertical ellipsis icon

   Under the "Comments" section, click on the vertical ellipsis icon.

   

6. Click the delete icon

   The list of snippets will show. Then, click the delete icon of the snippet you want to remove.

   

7. Click "Delete"

   A message confirmation will show if you really want to delete the snippet. Click "Delete".

   

8. Click on the vertical ellipsis icon

   To check if the snippet has been successfully deleted, click on the vertical ellipsis icon again

   

9. Snippet deleted

   The deleted snippet should no longer be available in the list.