Operations Systems - Set Up the Allowed Files Types for Customer Tickets

1. Navigate to "System"

   To set up allowed file types for customer tickets, avigate to the "System" section in the Operations Portal.

   

2. Click "Settings"

   Then, click "Settings". In order to access and edit settings, you will need to be set up either as an “administrator” or a "superuser", or have the following roles: "settingEdit" and "settingView".

   

3. Click and search for the setting 'allowedCustomerFileTypes'

   Click the "Search" field and search for the "allowedCustomerFileTypes" setting.

   

4. Go to the setting's details

   Click the more details icon to go to the setting's details.

   

5. Enter in the values for the allowed customer file types

   Enter the values for the allowed customer file types. The format must follow: comma separated with no spaces.

   

6. File types allowed

   Here is a basi list of the allowed file types: PDF,PNG,JPG,JPEG,DOC,DOCX,XLS,XLSX,TIFF,TIF,CSV,MP4,TXT,AVI,MOV,WMV,JSON

   

7. Click the Save button

   Once done with adding the file types, click the "Save" button to save the changes made. Your customers will now be able to upload the file types that were entered.