Operations System - Customize "Assignment Type" Dropdown

1. Navigate to "System"

   You can customize the "Assignment Type" dropdown to include selections relevant to your workflow for Tickets, Ticket Templates, Activities, and Activity Templates. To begin, navigate to the "System" section in the Operations Portal.

   

2. Click "Settings"

   Then, click "Settings". In order to access and edit settings, you will need to be set up either as an "administrator" or a "superuser", or have the following role: "settingEdit".

   

3. Search for "ticketAssignmentTypes"

   Type "ticketAssignmentTypes" setting in the "Search..." field. Settings matching your keyword will appear as you type.

   

4. Click on the more details icon

   Click on the more details icon.

   

5. Update "Assignment Types" values

   In the "Value" field, enter the list of assignment types you want to add to the dropdown menu, ensuring the values are separated by commas with no spaces.

   

6. Click "Save"

   Then, click the "Save" button to apply the list of assignment type options across the system.

   

7. Verify the updated values

   Once configured, reload the page. Then, to verify the update, go to a ticket or ticket template, or activity and check the values in the "Assignment Type" dropdown.