Operations System - Customize "Priority" Dropdowns

1. Navigate to "System"

   You can customize the "Priority" dropdown to include selections relevant to your workflow for Tickets, Ticket Templates, Activities, and Activity Templates. To begin, navigate to the "System" section in the Operations Portal.

   

2. Click "Settings"

   Then, click "Settings". In order to access and edit settings, you will need to be set up either as an "administrator" or a "superuser", or have the following role: "settingEdit".

   

3. Search for "ticketPriorities"

   Search for the setting "ticketPriorities".

   

4. Click on the more details icon

   Click on the more details icon.

   

5. Update the "Value" field

   In the "Value" field, enter the list of Priority you want to add to the dropdown, ensuring the values are separated by commas with no spaces.

   

6. Click the "Save' button

   Click the "Save" button to apply changes made to the ticket priority configurations.

   

7. Verify the update

   Go to an Activity or Ticket to verify the update made on the dropdown list.